Our support service is designed to match your needs
Micado Support Services ensure the success of your technology investment. We provide unrivalled service to our clients and partners through commitment to customer satisfaction, and dedication to quality support. Our support services are tailored to your requirements.
Each service we provide to our customers is tailored to meet your individual needs. Regardless of the service options you chose, we assure you not only efficient product implementation but also superior support services to ensure efficient and reliable issue resolution for maximum performance for the long term.
Our support services include:
1. Online Knowledge Base
In order to instantly resolve the most frequent and urgent questions, we provide our customers with steady access to our online Knowledge Base.
2. Premium Live Support - Dedicated Account Manager
A dedicated Account Manager will provide you supreme telephonic and email support.
3. Customer Support Tool
Our “Customer Support Tool” allows you to register issues (problems, suggestions, etc) and track their progress until resolved. Staff members can maintain a list of related document files for an issue and subscribe to be notified by email when an issue has been updated.
4. Optimisation & Upgrade Services
Micado Consultants provide assistance in monitoring the success of a deployed and business-critical Micado application by making recommendations for improved performance and sustained growth that leverages the functional improvements in the product with every new release.
5. Free Updates
As long as current licence fees have been paid, Micado will provide its licensees with all new releases, corrections, enhancements and updates to the purchased software solution free of charge.
Customer Support Objectives
To ensure that our customers are successfully achieving their business objectives with Micado’s BI solutions, Micado Customer Support is committed to providing the highest quality service to each and every one of our customers through dedication, expertise, innovation, and professionalism.