Customer Service Automation
The cornerstone of good customer service is making sure every customer has a stellar experience from beginning to end. In fact, customer service can be more important to the consumer than the quality or price of a product.
One surefire way to offer incredible customer service is with artificial intelligence. AI is the difference between good customer service and a superior service experience. With AI embedded into your service console, your agents are empowered with the predictive intelligence needed to drive increased customer satisfaction.
Here are a few examples how Micado can help your Service team using Einstein:
Accelerate Case resolution by automatically predicting and populating fields on incoming Cases to save time and reduce repetitive tasks
Increase call deflection by resolving routine customer requests on real-time digital channels like web and mobile chat or mobile messaging
Reduce handle time by collecting and qualifying customer info for seamless agent hand off
Solve issues faster by giving your agents intelligent, in-context conversation suggestions and knowledge recommendations.